Customer Service experiences The traditional customer service statement continues to be true: ‘customers tell 5 people when they experience good customer service and tell 13 people when customer service is bad’. A move to new premises is a project, with firm dates allocated to multiple businesses, so customer service is critical. The recent move to new premises by Learn About … Read More
Operations Planning for variable and smaller demands
Changing expectations To allow for ‘Unknowns’ in an economy and to carry a lower risk profile, organisations are likely to make their buying and supply decisions to cover a shorter time horizon and to order in smaller quantities. The pandemic has changed expectations of what can be achieved in a short period. The most visible example is the speed at … Read More
Structure national Supply Chains for strategic products
A strategic (or critical) product or material The COVID 19 pandemic has highlighted a lack of availability for personal protective equipment (PPE) in healthcare; also, in some countries there has been shortages of imported replacement parts and consumer products, following panic buying. From a national viewpoint, a strategic sector is critical for a country’s ongoing economy, national security or public … Read More
Learn new Supply Chain skills in software technologies
Technology adoption by LSP and shippers As countries emerge from COVID-19 lock-downs, questions are asked in the media concerned with implementing a different business models and adjustments to the supply chains of businesses. Commentators have also expressed opinions that these actions will increase the use of ‘new’ technologies through supply chains. This opinion is more likely to be correct for … Read More
Understanding the Risks in your Supply Chains
Gathering data and information in supply chains The current pandemic has exposed a situation that, even with more data produced than ever before, companies in general do not have a good understanding of their supply chains. This includes risk exposure and alternative responses to supply challenges that may arise. A company’s supply chains can consist of multiple businesses and assets, … Read More