Category Archive

Lack of maintenance can cost your business. What do governments and the community do after a disaster? The first response is to rebuild, with little thought given about how the new facilities will be maintained or how the future maintenance will be financed. This can also happen in companies when new facilities and equipment are purchased to address a need. … Read More

The basics of logistics is easy to understand. A colleague told me this week that Logistics is simple – pick it up, move it, put it down. But, as he said, it gets more difficult when you consider what must operate successfully, so that the simple tasks are not a waste. Some years ago there was a video about waste … Read More

In-house solution for delivery. Amazon is reported to be trialling an in-house solution for deliveries of items direct to consumers in America and the UK – should we be surprised? The move is reported due to major logistics service providers (LSPs) not being able to consistently meet the criteria for customer service set by Amazon. Also Amazon has stated that … Read More

Relying on cost reduction. ‘You cannot shrink your company to greatness’ is a very true saying for any business, including those supplying logistics services. Understanding and adapting to the market situation will drive growth, but playing short term cost reduction games is not the road to glory. Cost reduction games are typically driven by senior management setting KPIs for middle … Read More

Over-promising is a problem. ‘Any-time’ buying and ‘free’ delivery sound attractive until there are unhappy customers demanding refunds because gifts did not arrive when expected. Over the Australian summer holiday I have read articles about the challenges in America of delivering parcels in time for the recent Christmas festivities. The two parties involved in the transaction both want delivery of … Read More